Privacy Policy fm24 — User Information Protection
This policy explains how fm24 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Last updated: January 2026. Continued use of the fm24 platform means you agree to this privacy policy.
1. Information Collected by fm24
Fm24 collects several categories of information when you use our platform. This information is gathered to enable us to provide a secure, fully functional service suited to users in Malaysia.
Account Information
Upon registration, we collect your full name, date of birth, email address, phone number, and bank account or e-wallet details for identity verification and transaction processing in MYR (RM).
Device & Browser Information
We automatically record certain technical information when you access the platform, including device type, operating system, browser type, IP address, screen resolution, and language settings. This information is used to optimize display and ensure interface compatibility across smartphones and computers.
Payment Information
Information relating to MYR deposits and withdrawals is recorded, including the payment method used (FPX, TNG eWallet, etc.), transaction amount, and timestamp. Sensitive details such as full bank account numbers are encrypted and never stored in plain text in our systems.
Usage Data
We record usage activity such as games accessed, visit frequency, session duration, and interactions with platform features. This helps us understand usage patterns and continuously improve the user experience.
2. How Your Information Is Used
All information collected by fm24 is used solely for legitimate platform operations and to deliver a better service to our users. We do not sell or rent your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Account management: Creating, verifying, and securely maintaining your user account.
- Transaction processing: Processing MYR deposits and withdrawals accurately and promptly.
- Platform security: Detecting and preventing fraud, hacking, or suspicious activity.
- Customer support: Responding to enquiries, handling complaints, and providing technical support.
- Platform improvements: Analyzing usage patterns to improve functionality and the user interface.
- Legal compliance: Meeting legal obligations, including identity verification requirements.
- Service communications: Sending important notifications relating to your account, transactions, and policy updates.
3. Cookies & Tracking Technologies
Fm24 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit a website.
Types of Cookies Used
- Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your logged-in status during an active session.
- Persistent cookies: Stored on your device for a set period to remember your preferences, such as language and display settings.
- Security cookies: Used to verify your identity and prevent unauthorized access to your account.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the fm24 platform, including your ability to stay logged in.
4. Data Storage & Security
The security of your personal information is a top priority at fm24. We employ a range of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
The protective measures we have in place include:
- SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers.
- Passwords are stored in an irreversible hash format — we never store passwords in plain text.
- Strict access controls ensuring that only authorized personnel can access user data, and only for the purposes required.
- Regular security audits to identify and address potential vulnerabilities in our systems.
Your personal information is retained for as long as your account remains active or as long as necessary to provide our services. Once an account is closed, information will be kept for the period required by law before being securely deleted.
5. Sharing Information with Third Parties
Fm24 does not share, sell, or rent user personal information to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment processors: Transaction information is shared with payment service providers (such as banks and e-wallet operators) as required to process your MYR deposits and withdrawals.
- Legal requirements: fm24 may be required to disclose information to the relevant authorities if mandated by Malaysian law or a valid court order.
- Technical service providers: Select technical vendors who help us operate the platform (such as hosting and analytics services) may have limited access to data to carry out their functions, and are bound by strict confidentiality agreements.
In all of the above cases, data sharing is kept to a minimum and strictly limited to what is necessary. We do not disclose user information beyond what is required for the stated purposes.
6. User Rights, Policy Changes & Contact Us
Your Rights as an fm24 User
As an fm24 user, you have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or outdated, you have the right to request a correction. You can update basic details through your account settings.
- Right to erasure: You may request the deletion of your account and personal information, subject to any applicable legal retention obligations.
- Right to restrict processing: In certain circumstances, you may request that we limit how we use your data.
Changes to the Privacy Policy
Fm24 reserves the right to update this privacy policy from time to time. Any significant changes will be communicated via a notice on the platform or by email to registered users. The date of the latest update will be stated at the top of this document. Continued use of the platform after such changes take effect constitutes your acceptance of the updated policy.
Contact the fm24 Team
If you have any questions or concerns, or wish to exercise your rights in relation to this privacy policy, please contact us by email at [email protected]. Our team will respond within a reasonable timeframe. For other general enquiries, please visit fm24 FAQ page.
Questions About Your Data or Account?
Contact the fm24 support team or check our FAQ page for quick answers.