Responsible Gaming — Our Commitment fm24 to You
At fm24, healthy entertainment starts with self-awareness. We believe every user deserves to enjoy our platform in a safe, controlled, and enjoyable way — without it impacting their daily life.
This page contains guides, self-control tools, and support information for users in Malaysia.
Fm24's Commitment to Responsible Gaming
Fm24 takes our responsibility toward user wellbeing seriously. Our platform is designed as a source of entertainment and enjoyment — not as a way to resolve financial problems or daily stress. We believe healthy gaming means playing with the right intentions, within appropriate limits, and with a clear understanding of the risks involved.
We actively uphold the principles of responsible gaming by providing self-control tools, clear information, and access to support for those who need it. Our approach is built on three core values: self-awareness, personal control and vulnerable user protection.
Every fm24 user is encouraged to play mindfully — knowing their limits, respecting their own decisions, and always putting real life before online entertainment.
Signs of At-Risk Gaming Behaviour
Recognising early warning signs is an important first step. If you or someone you know is displaying any of the following behaviours, it may be time to pause and reassess how you are playing:
- Spending more than you can afford or had originally planned.
- Playing to "chase" or recover losses that have already occurred.
- Neglecting family, work, or social obligations due to time spent gaming.
- Feeling anxious, restless, or irritable when unable to play.
- Hiding gaming activity from family members or friends.
- Borrowing money or dipping into important savings solely for the purpose of playing.
If you recognise yourself in any of the situations above, we encourage you to use the self-control tools available or seek professional help.
Tips on Setting Time & Budget Limits
The most effective way to enjoy online entertainment responsibly is to plan ahead. fm24 encourages all users to set clear limits before starting a gaming session.
Budget Limit
Decide on the maximum amount you are comfortable spending over a set period — daily, weekly, or monthly. This should come from discretionary income only, not savings, rent money, or essential expenses. Think of it as your "entertainment budget", just as you would plan spending for a movie or dinner out.
Time Limit
Set a maximum amount of time for each session or for the day. Using a timer or reminder on your phone is an easy way to keep track of how long you've been playing. Keeping your sessions short and scheduled helps you stay in control.
Remember: entertainment should be fun, not stressful. If you consistently find yourself playing longer or spending more than you planned, that's a signal to take a closer look at your habits.
Available Self-Control Tools
Fm24 provides several tools that users can use to proactively manage their platform usage. These tools are accessible through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits to keep your spending in check.
Take a short break from the platform for a few days or weeks to reset.
Request a full self-exclusion from the platform for an extended period if needed.
To activate any of the control tools above, please contact the fm24 support team at [email protected]. Your request will be handled with care and without any judgement. We're here to help, not to judge.
Protection of Minors
Fm24 only permits individuals who are 18 years and above to register and use the platform. This is a non-negotiable policy and we enforce verification measures to ensure compliance with this age requirement.
If you have children or teenagers at home who may have access to your devices, we recommend taking the following steps:
- Install parental control software on shared devices to block access to gambling websites.
- Do not save your fm24 account password on any device that children can access.
- Always log out of your account after each session when using a shared device.
- Have open conversations with your children about the risks of online gambling and the importance of age restrictions.
If you suspect any underage account is being used on the fm24 platform, please report it to us immediately at [email protected]. All reports will be investigated seriously.
Life Balance & Getting Help
Online gaming should be a small part of a balanced life — not a replacement for social connections, hobbies, work, or family responsibilities. fm24 encourages users to maintain a healthy perspective on the role of online entertainment in their daily lives.
A few simple tips to help you stay balanced:
- Set dedicated time slots for gaming and stick to that schedule.
- Keep social activities, sports, family, and work as your top priorities.
- Avoid playing when you're feeling stressed, down, or after consuming alcohol.
- Talk to someone you trust about your gaming activity if you feel the need to.
Professional Help
If you feel that gaming is starting to have a negative impact on your life, don't hesitate to seek help. There are organisations and support services in Malaysia that can assist you. Reach out to us at [email protected] and we'll help connect you with the right resources. For general enquiries, visit fm24 FAQ page.
Need Help or Have Questions?
The fm24 support team is here to help. Contact us or visit our FAQ page for more information on self-control tools and your account.